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Company Policies

Thank you for considering cleshbeauty for your beauty services. I'm excited to meet you.

 

Please read below for the booking and cancellation policy.

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Hours of Operation:

Tuesday-Friday: 10am-5pm

Saturday: 9:30am-6pm

Sunday: By appointment request only

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This is a mobile service. We bring luxury service, convenience, and fun to you. We take scheduled appointments very serious so please keep in mind that the start, and finish time of your appointment is important.

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Retainer and Cancellation Policy:

 

Keep in mind that retainer fees are used to hold your scheduled appointment. The retainer fee is due within 24 hours after invoice and pay links are sent out Please keep in mind that without the retainer there is no appointment. It is extremely vital to handle business accordingly to secure your date. If no payment is made within the time-frame given there is no appointment, therefore you forfeit the appointment date. The retainer fee counts toward remaining balance of what is due.  All retainers are NON-REFUNDABLE & NON-TRANSFERABLE. Should you have to cancel or reschedule service (Please do so within 48 hours) your retainer is not refundable but can be used for ONE rescheduled appointment. This rescheduled appointment has to be made within a weeks time. If not then the retainer is still non-refundable. Should you pay for service in full, then cancel or reschedule your appointment, your retainer as well as payment made is NON-REFUNDABLE & NON-TRANSFERABLE.  Another retainer fee will need to be made when requesting another appointment. Refunds are issued at the discretion of the owner. 

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Late Start Policy:

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Late start or arrival may shorten your session, in order to accommodate the appointments that come after. Additional time will not be allotted for late arrivals or start times. 10 minute grace period for late appointments, 15 minute late will result in $20 added to your remaining balance. 20 minute late or start time results in canceled appointment, another appointment will have to be made, and your retainer is NON-REFUNDABLE AND NON-TRANSFERABLE.  NO CALLS/NO SHOWS will not be able to schedule future appointments with cleshBeauty, and will be responsible for remaining balance due for original service scheduled.

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Appointment requests for off days or before/after hours:

 

Please call or text appointment request as I'll see this quicker than an email. Additional $30 will be added to appointments requested before start time, and after finish time. For off day request an additional $50 will be applied to balance. 

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Traveling Appointments and Fees: 

 

Any travel outside of a 30 mile radius will require a traveling fee. Please email for a quote. Traveling fee depends on the time and distance driven. One location per however many guests only. No additional traveling locations for a set appointment(s) if so RELOCATION will require an additional $100 fee. Please note PARKING ACCOMODATIONS must be covered by client, and arranged prior to service. If not parking fee will be arranged in quote given. Please no large pets around makeup station, lighting, etc. This is for sanitary purposes, and to keep your pets safe, as well as prevent any damage to equipment. In the event that damages occur in fault of the client, client's pets, children, or guest. Client will be held responsible for damages.

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